Jollibee has consistently delivered its Alagang Jollibee brand of customer service to ensure
that it provides only the safest and highest quality of customer experience. And now, Jollibee
is extending Alagang Jollibee to a vital group of people who continuously make life a tad bit
easier—the ever-reliable delivery riders. They are the ones who move around and bring your
food and other essentials and serve as the brand’s partner to reach more customers even
amid quarantine restrictions.
To show appreciation for these hardworking riders, Jollibee goes the extra mile in thanking
them by making sure they are also well cared for when they visit Jollibee stores.
Jollibee recently launched initiatives for the convenience and comfort of its partner riders,
which are anchored on the values of Alagang Jollibee. Free water refills are offered, and a
free regular-sized iced tea is also available upon request when they pick up orders at the
store. This way, they can enjoy some refreshments before they go back on the road to bring
the joy of Jollibee meals to customers.
Select Jollibee stores also provide phone charging stations so riders can make sure they can
continue fulfilling transactions throughout the day. There are also stores that equip its crew
with speakers and lapels for safer and more efficient coordination with riders when
dispatching orders.
“We appreciate the hard work and effort of our partner delivery riders as we continue to
bring our customers’ favorite Jollibee meals safely and conveniently. As part of our Alagang
Jollibee promise, we want to do our part in helping them carry out their tasks while on the
road. They have played a key role in bringing joy especially during this pandemic and we hope
to do the same for them,” said Arline B. Adeva, AVP and Head of Brand PR, Engagement and
Digital Marketing of Jollibee.
Jollibee will continue to roll out the above-mentioned initiatives for riders in more stores
nationwide.
Late last year, Jollibee also participated in Grab Philippines’ “Araw ng Tagapaghatid” and
Foodpanda’s “Ka-Panda Day” initiatives for their respective riders by giving out limited food
coupons as a way of giving thanks for their service. More than 36,000 GrabFood riders and
50,000 Foodpanda riders received a free Jolly Spaghetti coupon, which they claimed in
participating stores for a specific period.
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